It is an age old question in marketing, and one that mostly every organization struggles with on a regular basis. The essence of marketing involves fulfilling perceived needs. One viewpoint could be that there are more tools than ever available to marketers to examine customer behaviors and interactions, yet it appears marketers aren’t fully optimizing how they are using tools. Optimization of tools available plus the right mindset towards delivering innovative changes will be what gets us closer to a time when marketers & consumers can really understand each other.
As marketers, we all want to “build a better mousetrap” — that is, to market a product or service that’s perfectly positioned to entice and encourage customers to buy it. So market research, and predicting consumer behavior is a critical part of our jobs. On February 16, 2012, Forbes carried an article titled, “How Target Figured Out A Teen Girl Was Pregnant before Her Father Did.” It stirred up a lot of controversy about the data that retailers collect, and how it’s used. Scott Anthony’s book The Little Black Book Of Innovation: How It Works, How to Do It hasn’t Read More