This year marks the 10th birthday of YouTube. Since its inception, other video sharing networks have tried to compete with the mega-giant and have fallen short. Many have tried to dissect video sharing into subcategories or offered amenities to counter Google’s unadorned approach, but it’s Facebook who has become a legitimate contender.
Less than a month after it launched in late June, Google+ had over 25 million registered users — a milestone that took Twitter 29 months, and Facebook 3 years to reach. Have you tried it yet? Or are you waiting to see whether it’s a useful tool for multi-channel marketing? If you haven’t made up your mind yet, here are the absolute basics that marketers need to know. What is Google+? It’s not exactly a social network — it’s a sharing network where people create contact circles. Here’s how Shimrit Ben-Yair, Google’s product manager for the product describes it. “Google+ Circles solve Read More
After the LIMRA Social Media Conference in Cambridge, MA a few weeks ago, one of the attendees who downloaded the presentation deck used for the Customer Service Meets Social Media panel posted this question: “One of the points made in this panel is that front-line employees are often recorded (audio and video) and the results can be posted on social media sites immediately. How do I stop people from doing that? I could be held liable if one of my employees is photographed or videotaped without their permission.” In following up with the person who drafted the question, we found that Read More
Friday News Round-Up: Links Have a Short Half-life, Crowdsourcing at the White House & More Useful News
Here’s this week’s round-up of news stories that we think offer insights or lessons that can help multi-channel distributed marketing organizations. The “half-life” of links depends on where they are posted. Bit.ly, the link-shortening service, reported this week on the results of a study by Hilary Mason that shows how a link’s half-life is, depending on where it’s posted. Borrowing a concept from nuclear physics, Mason and her team looked at the patterns for 1,000 popular Bit.ly links across Facebook, Twitter and YouTube links. Half-life, in this case, is “the amount of time at which [a] link will receive half of the Read More
One of the daily challenges for marketing is building trust among consumers. It’s never been easy, but it’s gotten harder over the last two years. Luckily, multi-channel marketers have a clear path to reaching out to the public through web, social media, PR, and trusted local agents or managers. Building trust in difficult economic times is all about repetition, transparency, and multi-channel communications. Consider the three tables included in this blog post, all from Edelman’s 11th Annual Trust Barometer study, released earlier this year. Then there’s this table — where consumers look first for information. It may be a little misleading because Google Read More